Shipping policy

I made an order, what's next?

Now that you have placed an order you will receive an email confirmation sharing your order number and a summary of the production and dispatch process. So keep an eye out for it in your inbox.

Delivery & Tracking

Your artwork will be dispatched once it has been hand wrapped and packed. This will take up to 1 week. You can track your delivery by clicking the link in your email once it's dispatched. If you have any questions please email hello@jadeping.com 

Change shipping details

If you have entered your delivery details incorrectly or would like to modify your delivery information please contact the customer service team (hello@jadeping.com) as soon as possible.

Shipping information, including delivery address can not be modified once the order has been shipped and will.